The Animals Observatory :: Toucan Kids Cardigan Green Logo THE ANIMALS OBSERVATORY

Prompt shipping and expert packing

Our long-standing partnership with UPS FedEx DHL and other global carriers lets us offer a range of shipping services. Our warehouse personnel are highly skilled and will pack your products according to our exact and precise specifications. Before shipping the goods are carefully inspected and secured. We deliver to hundreds of thousands of customers daily in different countries. Our dedication to becoming the biggest online retailer around the globe is evident by this. Both Europe and the USA have distribution and warehouse centres.

Note: Orders containing multiple items will have a separate processing time for each item.

Prior to shipment the items, our staff will carry out a thorough inspection on the products you have ordered. The majority of orders are shipped within 48 hrs. The delivery time is estimated to be between 3 and 7 days.

Returns

We don't control the inventory in our warehouse and factory. The stock can change at any time. Please understand it may happen that your order may be out of stock once the order is placed.

The policy is for 30 days. If it's been longer than 30 days since the date you made your purchase, we unfortunately can't give you a complete exchange or refund.

You are able to return a product if it is unused and in the same state as when you received it. It should also be in its original packaging.